HR025 - The Importance of Effective Communication in Health Care

Health care workers in home care will learn the elements of effective communication, as well as techniques to implement within their workplace that will enhance their connections with colleagues and patients. Challenges to communication are addressed in this course as well as ways to best communicate with teammates and patients, and staff in other facilities or hospitals. Topics include considerations for personal preferences and identifiers, such as in persons with disabilities; cultural norms; inter- and intra-facility communication; and effective communication methods.

Objectives

At the end of this course, you will be able to:
1. Explain effective communication.
2. Describe a three-pronged approach to effective communication in health care.
3. Define health literacy.
4. Demonstrate person-first language in health care.
5. Explain the role of cultural competence in effective communication.
6. Implement methods for effective inter- and intra-facility communication.

Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program; 1.0 Category 1 CPE credits by the Board for Orthotist/Prosthetist Certification (BOC)